Case Study: Largest Full-Service Commercial Bank achieves 24 hours saved per recruiter each week and 10x ROI with XOR

Largest Full-Service Commercial Bank - Customer Case Study

Largest Full-Service Commercial Bank, a top full-service commercial bank in Europe with more than 440 offices, was overwhelmed by a huge volume of applicants for roles like tellers, loans and administrative staff. Recruiters were spending excessive time screening resumes and had no employee/applicant feedback mechanisms, so hiring fell behind and decision-making lacked evidence. XOR was engaged to address these challenges using its automation and chatbot screening/scheduling solution.

XOR implemented automated pre-screening and interview scheduling chatbots and added pulse surveys and exit interviews to capture feedback. The solution processed about 380 applications per recruiter per month, saved roughly 15 minutes per application (about 95 hours per recruiter per month, or ~24 hours per week), and delivered a 10x ROI, allowing recruiters to focus on candidate experience and higher-value hiring decisions.