Case Study: IBS RPO achieves over 99% positive candidate experience and reduced hiring costs with XOR

IBS RPO - Customer Case Study

IBS RPO, one of Eastern Europe's largest HR service providers (serving 190,000+ employees and processing 150,000+ candidates per year), faced the challenge of lowering hiring costs while delivering a candidate-centric experience. To solve this, IBS RPO partnered with XOR to deploy a customizable AI textbot/chatbot solution (building on prior use of audiobots and textbots) to modernize candidate engagement and recruitment workflows.

XOR implemented automated workflows that engaged and pre‑screened applicants, answered FAQs, guided candidates through hiring steps, scheduled interviews, and provided real‑time status updates and analytics. As a result, IBS RPO saw a dramatic improvement in candidate experience (reported as over 99% positive), lower administrative time and burden, higher conversion rates, and actionable analytics for future strategy—outcomes that led IBS RPO to adopt XOR as a core hiring tool going forward.

IBS RPO

Maksim Minakov

Project Leader