Case Study: ComfortFit Labs achieves 50% faster turnaround with Xometry's digital order workflow

How this orthotic manufacturer used FactoryFour to reduce turnaround time on orders by 50%

ComfortFit Labs, a New Jersey–based custom orthotics manufacturer producing over 80,000 devices per year, faced a slow, error-prone order workflow that relied on plaster casts, paper forms and manual measurements, producing 7–20 day turnarounds. To solve this, ComfortFit Labs partnered with Xometry, leveraging the FactoryFour platform to modernize intake and production.

Xometry implemented digital order forms with automatic validation, an iPad-mounted 3D scan upload, and FactoryFour’s 3D file analysis to auto-capture measurements and identify the best-fit mold; orders appear instantly in the manufacturing queue with real-time status notifications. The result: a 50% reduction in turnaround time (now 3–10 days), fewer data-entry errors, and a cleaner, faster customer ordering experience.

ComfortFit Labs

Mike Mohring

Chief Operating Officer