Case Study: Comprehensive Prosthetics & Orthotics achieves 20-minute labor savings per device and real-time order visibility with Xometry

How this medical device manufacturer used FactoryFour to connect clinics directly to the production floor, saving them 20 minutes in labor per device

Comprehensive Prosthetics & Orthotics, one of the largest orthotic and prosthetic service providers in the US, struggled with a slow, error-prone ordering process: clinicians shipped plaster casts and paper forms to two central fabrication facilities, orders were manually transcribed, and frequent phone tag was needed to clarify details and provide status. To solve this, they engaged Xometry to deploy FactoryFour, a production-management platform that would connect clinics directly to the manufacturing floor.

Xometry implemented FactoryFour digital order forms (including 3D file support), clinic portals, error validation and autofill templates, automated queuing and workflows, real-time status updates with email notifications, and production dashboards. The solution streamlined order flow, eliminated much of the back-and-forth with clinicians, and saved Comprehensive Prosthetics & Orthotics about 20 minutes of labor per device while giving managers live visibility into shop performance.

Comprehensive Prosthetics & Orthotics

Chaitanya Pampana

Vice President