Case Study: Monkey Trunks achieves unified bookings and faster walk-up service with Xola

Zip Line Ditches Two Booking Systems for One Point-of-sale Solution

Monkey Trunks Adventure Park, led by GM Kris Gagnon, operates three outdoor adventure locations in New Hampshire and Maine and was managing nearly 15,000 bookings across two separate systems. The split between a walk-up point-of-sale and a back-office reservation platform caused no real-time communication, frequent overbookings, frustrated guests and staff, and growing risk to the park’s reputation as it scaled.

The park consolidated onto Xola’s unified booking and point-of-sale solution, including card swiper, register and printer, which synced all channels and eliminated double bookings. The intuitive system produced immediate operational gains—faster walk-up service, minimal staff training, and happier customers—while Xola’s responsive support created a lasting vendor partnership.

Monkey Trunks

Kris Gagnon

General Manager