Case Study: WildNative Tours achieves 60% sales growth and saves thousands in no-show losses with Xola

Xola Saves Thousands of Dollars in No-show Losses for Boat Operator

Delta Safaris is a boating and kayaking tour operator in Spanish Fort, Alabama, founded by Kristian Aboud. For six years the company managed reservations by phone and Google Calendar while Aboud tried to run the business remotely, leaving it unable to securely store cards, enforce cancellation policies, or send reminders. That led to 150–300 no-shows per year and roughly $6,000–$12,000 in lost bookings and idle crew/vessel costs.

After adopting Xola’s reservation platform with PCI-compliant card tokenization, secure online checkout, automated reminders and resource tracking, Delta Safaris moved bookings online, eliminated costly no-shows and cut administrative time. In the first season with Xola sales rose 60%, the business expanded to two additional locations, won a contract opportunity with the City of Gulf Shores, and positioned itself as a professional, scalable operation.

WildNative Tours

Kristian Aboud