Case Study: Extended Horizons achieves 20% year-over-year growth and streamlined operations with Xola

Scuba Operator Dives to Great Lengths with Xola

Extended Horizons Watersports Tours, a scuba company in Maui owned by Erik Stein, struggled for years with an analog pen-and-paper booking system. Morning shifts began at 5 a.m. as Erik copied overnight bookings by hand, juggled paper manifests, left large buffers between trips to avoid errors, and stayed tied to the office while guides hovered for schedule updates—creating inefficiency, customer-data mistakes, and unnecessary stress.

Switching to Xola’s cloud-based booking solved those problems: reservations and rosters are accessible to guides, customer data and exports are automated, and Erik can manage bookings remotely. The result has been faster operations and more trips, roughly a 20% year-over-year revenue increase, and a sharp rise in online visibility—going from 100 TripAdvisor reviews over several years to 300 within months after adopting Xola.

Extended Horizons

Erik Stein

Extended Horizons