Case Study: Tigertail Lake Recreation Center achieves 79% online bookings and 149% revenue growth with Xola

From Handling All Reservations Manually to Capturing 79.08% of Bookings Online

Tigertail Lake Recreation Center, Broward College’s experiential learning facility in Dania Beach, FL, offers team building, a ropes course, and watersports rentals. Faced with a fully manual, pen-and-paper reservation system that created heavy administrative burdens and limited growth, the team needed a way to scale operations and improve the customer experience.

After implementing Xola in late 2017, Tigertail captured 79.08% of bookings online in 2018 (32,902 customers) and saw a 149.06% revenue increase from their 2017 off-season to December 2018. Streamlined booking, better reporting, improved staffing visibility, and responsive support helped reduce manual work, boost sales, and position the center for continued growth.

Tigertail Lake Recreation Center

Jose Sierra

Tigertail Lake Recreation Center