Case Study: Escape City achieves sold-out weekends and opens a new location with Xola

Escape Room Delights Guests, Opens New Location with Xola

Escape City, an immersive escape-room operator in Edmonton, Alberta, set out to deliver a five-star in-game experience but needed a matching online and front-desk experience. With games starting every 15 minutes, the founders required a polished, fast, and simple booking system that avoided long checkouts and slow staff check-ins that would disrupt subsequent groups.

After a three‑month search they chose Xola for its clean checkout, one‑click staff dashboard, automated emails and built‑in marketing tools. The result: two‑thirds of bookings now come through the website, rapid phone and in‑lobby check‑ins keep sessions on schedule, weekend sessions are regularly sold out, social engagement and ratings climbed (about 1,500 Facebook likes and a 4.9★ rating), and Escape City is expanding to a second location with Xola supporting growth.

Escape City

Mike Ringrose