Case Study: Vaughan Comfort Services increases close rates with XOi Technologies

Vaughan Comfort Services boosts close rate to 30% with XOi Technologies

Vaughan Comfort Services, an HVAC and plumbing company, faced the challenge of building trust with customers who could not always see the work being performed. They needed a stronger process to communicate findings and reinforce their long-standing values of transparency. To address this, they turned to vendor XOi Technologies and implemented its Vision app for visual documentation.

XOi's solution provided automated workflows and visual documentation tools, giving customers direct access to photos and videos of the work. This transparency instantly resolved conflicts with proof and validated the technicians' professionalism. The results were significant: Vaughan increased its close rate from 8% to 30%, saw an 8% increase in ROI, and now receives 99% of all technician leads through XOi.

Vaughan Comfort Services