Case Study: Lee Company achieves greater efficiency and customer service with XOi Technologies

Using Technology to Bridge the Skilled Labor Gap & Improve Efficiency

Lee Company, a Franklin, Tennessee-based facility and home services company, was facing a major skilled labor shortage, limited experienced technicians, and workflow inefficiencies that slowed service and made customer communication harder. To address these challenges, Lee Company turned to XOi Technologies and began piloting XOi’s wearable technology platform to help train less experienced technicians and support field communication.

XOi Technologies implemented a managed deployment with workflow observation, custom planning, training, and ongoing field support to integrate the platform into Lee Company’s operations. The results included reduced downtime, improved customer visibility, retained experienced staff, increased new applications and service calls, and measurable financial impact such as $20 ROI per $1 invested, $500 saved per technician per month via telepresence, and $2,500 in incremental sales per technician per month.

Lee Company

Richard Perko

CEO