Case Study: Arista Air Conditioning builds customer trust and service transparency with XOi Vision

Transparency Builds Deeper, Lasting Trust for Customers of Arista Air Conditioning

Arista Air Conditioning, a leading HVAC provider in New York City, faced intense market competition and a deep-seated distrust from customers who had experienced poor service from other companies. Their challenge was to build stronger, more trusting relationships and demonstrate service leadership. To address this, they partnered with vendor XOi Technologies to implement the XOi Vision™ platform.

The solution from XOi involved equipping Arista's field technicians with smartglasses to capture photo and video documentation of every service call. This introduced a new level of transparency, allowing customers to verify the work being done. The XOi Vision™ platform also enabled real-time video collaboration between technicians, leveraging collective expertise without the need for costly additional service dispatches, which average over $400 each. The results included strengthened customer trust, more efficient record-keeping, and increased productivity, allowing Arista to outperform its local competitors.

Arista

Michael Rosone

Vice President of Service Sales