Case Study: Johnstone Sadlier uncovers $10K in monthly customer value with XOi Technologies

Johnstone Sadlier uncovers $10K in monthly customer value with XOi

Johnstone Sadlier, a wholesale HVAC/R provider in Washington State, faced the challenge of proving the value its Technical Service Advisors delivered in the field. They lacked a consistent process for documenting service interactions and tracking non-billable support time for their contractors. To address this, they turned to XOi Technologies for a solution using their reporting system.

By implementing XOi, Johnstone Sadlier gained the ability to document field activity with images and create detailed, transparent reports for contractors. This allowed them to track and assign a monetary value to non-billable support time. As a result, XOi helped Johnstone Sadlier uncover over $10,000 in monthly delivered customer value that previously went unmeasured, while also reducing repeat support requests and improving contractor satisfaction.

Johnstone Sadlier