Case Study: JM Brennan achieves 10x higher customer satisfaction with XOi Technologies

JM Brennan boosts customer satisfaction 10x with XOi

JM Brennan, Inc., a Wisconsin-based enterprise service provider, faced a challenge in communicating the full story of their service work to customers. Their existing systems lacked the flexibility to provide detailed documentation and customized reporting, which hindered their ability to operationalize new service ideas and clearly convey equipment conditions.

XOi Technologies provided a solution by implementing its platform to build custom visual service workflows. This allowed JM Brennan to standardize practices, document work with videos, and create more effective service records. As a result, the company achieved a 10x increase in customer satisfaction, a 10% higher field quote closure rate, and 100% consistency in preventive maintenance tasks, significantly enhancing their operational efficiency and customer trust.

JM Brennan, Inc