Case Study: Interstate Mechanical Service enhances customer transparency with XOi Technologies

Interstate Mechanical Service Uses XOi to Educate Customers and Stand Apart from Competitors

Interstate Mechanical Service (IMS), a trusted East Tennessee HVAC, plumbing, and building automation provider since 1982, wanted a better way to differentiate itself from local competitors and enhance the customer experience. To do that, IMS turned to XOi Technologies and its XOi Vision™ cloud collaboration platform to bring more transparency, documentation, and innovation to field service.

With XOi Technologies, IMS technicians capture photos, videos, and narratives on every job so customers, account managers, and office staff can see exactly what was found and what work was completed. The result has been stronger customer relationships, better communication, more accurate estimates and billing, fewer callbacks and credits, and a measurable return on investment—IMS says the platform’s monthly cost is offset by savings, making the net cost zero and creating additional profit.

Interstate Mechanical Service

John Speed

IMS General Manager