Case Study: Harris reduces admin work and improves job documentation with XOi Technologies

Harris saves 2.5 hours per dispatcher each week with XOi

Harris, a multi-region service provider supporting commercial, industrial, healthcare, and education facilities, faced a challenge where its dispatchers were spending excessive time chasing down missing job details from field technicians. This administrative work, which involved reviewing field notes and confirming information, was hindering efficiency as service volume increased. To reduce these repetitive steps while maintaining clarity, Harris turned to XOi Technologies for a solution.

By implementing XOi's AI-powered summaries and structured workflows, Harris standardized its job documentation. The solution delivered complete, real-time job records from the field, which dispatchers could quickly review and share. This resulted in dispatchers reclaiming 2.5 hours per week, an 80% reduction in admin work, 91% note accuracy, and 75% fewer follow-ups. Additionally, technician lead volume increased by 15% in 90 days.

Harris