Case Study: Harris doubles USPS account growth with XOi documentation

Harris doubles USPS footprint by 100% with XOi Technologies

The customer, Harris, a service provider for USPS facilities, faced challenges in maintaining consistent and compliant documentation for preventive maintenance across multiple locations. Incomplete asset records and inconsistent reporting created ambiguity for stakeholders. To address this, they turned to XOi Technologies to implement a standardized digital solution.

XOi Technologies provided a structured digital workflow that guided technicians through required inspection steps, validating equipment data and capturing verification images. This solution replaced handwritten reports and embedded compliance checkpoints. The implementation resulted in 100% regional footprint growth, improved repair approval efficiency, and a significant increase in technician-generated leads, solidifying Harris's expansion across their USPS account.

Harris