Case Study: Guardian Environmental Services cuts second truck rolls by 58% with XOi Technologies

Guardian Environmental Services cuts second truck rolls by 58% with XOi Technologies

Guardian Environmental Services, a family-owned HVAC company operating across the UK, faced challenges in supporting their field engineers and demonstrating completed work to customers. They needed a modern solution to improve technical support, knowledge sharing, and transparency. To address this, they turned to vendor XOi Technologies and implemented its Vision app.

XOi's solution provided visual technical support through photos and videos, which improved field documentation and client communication. This approach resulted in a 58% decrease in second truck rolls, a 22% increase in customer referrals and repeat business, and a 19% reduction in customer credits. By using XOi, Guardian enhanced operational efficiency, service quality, and customer trust.

Guardian Environmental Services