Case Study: HELP USA achieves 10 Mbps, 100% service availability and lower costs with XO Communications' Ethernet over Copper

XO Ethernet Over Copper Solution Provides Increased Bandwidth and 100% Service Availability for HELP USA

HELP USA, a New York City–headquartered nonprofit that operates 19 residential communities, was constrained by just 3 Mbps of bandwidth delivered over two T1 lines and suffered frequent outages and inadequate backup. When its contract ended, HELP USA turned to XO Communications for a higher-speed, more reliable solution and selected XO Ethernet over Copper with Dedicated Internet Access (DIA).

XO Communications provisioned a dedicated 10 Mbps Ethernet over Copper DIA link, delivering immediate results: HELP USA increased bandwidth from 3 Mbps to 10 Mbps, reduced network costs by 15%, eliminated downtime (no outages in two years), and sped nightly backups and video/ file access. The transition was fast—about a 30-minute install—and HELP USA is planning to roll out XO IP Flex VoIP services to remote offices.

HELP USA

Onyekachi Ngumah

Telecommunications Manager