Case Study: SendOutCards achieves $150,000 annual savings and improved call quality with XO Communications Hosted PBX

Online Greeting Card Company Implements XO Hosted VoIP Solution to Support Growth, Gain Savings

SendOutCards, an online greeting card and network marketing company based in Salt Lake City, had outgrown its legacy PBX, suffered poor local call quality and faced high annual phone system maintenance costs. To avoid a costly capital upgrade, SendOutCards engaged XO Communications for a hosted VoIP solution—XO Hosted PBX along with Contact Center on Demand, Dedicated Internet Access and Long Distance Services.

XO Communications deployed its hosted PBX and contact center services, segmenting voice and data and outsourcing telephony management. The XO solution delivered roughly $150,000 in annual savings, eliminated severe local-call echo and annual maintenance fees, and added HD voice, unified messaging and improved call-center scalability and functionality.

SendOutCards

Nick Brooks

Network/Systems Engineer