Case Study: Central Alarm Control achieves major cost savings and simplified billing with XO Hosted PBX from XO Communications

Central Alarm Control is Safe and Secure with XO Hosted PBX

Central Alarm Control, a Miami-based call center that monitors alarms for more than 140 alarm companies and 120,000 customers, faced high telephone costs (monthly bills up to $11,000–$14,000), slow vendor response times, fragmented billing, and the need to support future growth. To address these issues they partnered with XO Communications and adopted XO Hosted PBX as their managed PBX solution.

XO Communications deployed XO Hosted PBX to deliver integrated local and long‑distance service, a single monthly invoice, no upfront equipment investment, and dedicated support. The result was a dramatic cost reduction—monthly phone expenses fell to about $3,000—simplified billing, a single point of contact for fast service, and future‑ready capacity (T‑1 and IP phone readiness) to support ongoing growth.