Case Study: Adriana's Insurance Services achieves centralized, high-speed voice and data across 35 offices with XO Communications

Adriana’s Insurance Services - Customer Case Study

Adriana’s Insurance Services, a fast‑growing Hispanic‑focused insurance agency with 35 retail offices and a busy call center, needed a more robust, cost‑effective network to replace disparate 1.5 Mbps T1 lines from multiple carriers. Seeking a single vendor for simplified billing, ordering and troubleshooting, Adriana’s selected XO Communications to deliver secure, high‑speed voice and data over an XO‑provided MPLS network (backed by Cisco routers) and other managed services.

XO Communications deployed Cisco 2800/2900 ISRs and delivered a converged solution including XO IP Flex (VoIP), MPLS IP‑VPN, ISDN‑PRI, Dedicated Internet Access (including 10 GigE at the data center), and Hosted SMS. The consolidation under XO centralized management, doubled network speeds in many locations, provided higher‑quality voice (no echo or hiccups) and a 10 Mbps experience for agents, enabled voicemail access from anywhere, and expanded direct‑response marketing via hosted SMS—streamlining operations and improving customer response and productivity.

Adriana’s Insurance Services

Sergio Gomez

Director of IT