Case Study: AAA Ohio Auto Club achieves 20% cost savings and reliable call continuity with XO Communications

AAA Ohio Auto Club Counts on XO for Reliable Communication

AAA Ohio Auto Club, the largest AAA club in Ohio with 33 stores, two BMVs, four car-care centers and 800,000 members, needed more reliable and affordable phone service to support eight call centers and numerous local offices. After a 10-month RFP process the club selected XO Communications to provide local and long‑distance calling, data services and infrastructure such as PRIs, a DS‑3, point‑to‑point links and fiber to the Columbus headquarters.

XO Communications installed fiber to the HQ, delivered PRIs and a DS‑3 for the call centers, provided long‑distance for local offices and point‑to‑point/data links, and engineered VoIP failover to a bank of analog phones for business continuity. As a result, AAA Ohio Auto Club achieved roughly 20% cost savings versus its previous carrier, improved service quality with proactive monitoring, reduced outage risk, and benefited from a responsive local XO Communications team.

AAA Ohio Auto Club

Mike Berry

Director of Voice & Data Communications