Case Study: Novatech achieves faster service and reduced truck rollouts with XMReality

Novatech saves $100,000 in a year with Xmreality

Novatech, a technology solutions provider, was facing significant operational challenges. Their technicians relied on phone calls and emailed photos to troubleshoot customer issues, which often lacked clarity and led to unnecessary on-site dispatches. This resulted in prolonged customer downtime, higher service costs, and delays in installations.

To solve this, Novatech implemented the XMReality remote video support solution in January 2024. This allowed their technicians to see a customer's environment in real time and guide them through fixes using live video and on-screen annotations. As a result, Novatech avoided hundreds of truck rollouts, saving approximately $100,000 in a single year. They also achieved a return on their investment within weeks and significantly reduced customer downtime.

Novatech