Case Study: EMDE Automation GmbH enhances customer support with XMReality

EMDE Automation resolves silent equipment stalls instantly with Xmreality

EMDE Automation GmbH, a global leader in bulk material handling, faced the challenge of diagnosing complex technical glitches that halted machinery without generating error codes, causing frustrating downtime for their customers. To resolve these issues remotely, they integrated the XMReality remote visual guidance platform into their service toolkit.

Using Xmreality, EMDE engineers could visually guide on-site operators to inspect machinery and audit PLC programs in real-time. This allowed them to instantly identify and solve a critical issue, which was a human error in recipe selection. The solution significantly enhanced the customer support experience and proved so reliable that EMDE plans future deployments on smart glasses for hands-free repairs.

EMDE Automation GmbH