Case Study: Robinson & Henry streamlines legal intake with Xmartlabs

Robinson & Henry cuts intake calls by 50% with Xmartlabs

Robinson & Henry, a law firm, partnered with the software development vendor Xmartlabs to address challenges in their client intake process. Their existing system was rigid, forcing potential clients to use predefined categories and requiring multiple manual handoffs. This led to lengthy calls and unclear next steps. Xmartlabs was engaged to implement a solution involving custom software and AI integration.

Xmartlabs developed a natural-language intake system that uses an LLM to let people describe their case in their own words, automatically classifying and routing it to the appropriate attorney. This solution integrated with tools like Calendly and Salesforce to create a seamless workflow. The results for Robinson & Henry included a 50% reduction in call times, less manual work for staff, and a smoother, more scalable intake process.

Robinson & Henry