Case Study: Suburban Propane improves call reporting and centralized administration with Xima Software

Suburban Propane - Customer Case Study

Suburban Propane, a large distributor with over 200 locations and 1.1 million customers, needed to improve call reporting and recording across all its branch offices. They required a solution that provided centralized administration for their entire decentralized operation. To meet this challenge, they turned to Xima Software for its contact center solutions.

Xima Software deployed its Chronicall platform integrated with Avaya IP Office, creating a centralized call reporting and recording system in the cloud. This solution provided Suburban Propane with comprehensive, customizable reports and call playback for quality assurance, giving them the power to analyze critical data from every office. The implementation by Xima successfully resolved their need for database redundancy and centralized administration across all locations.

Suburban Propane