Case Study: Sansio achieves budget-friendly call reporting and recording with Xima Software

Sansio - Customer Case Study

Sansio Inc., a provider of SaaS information management solutions for healthcare, faced a significant challenge when an organizational restructure forced them to expand and integrate their contact center. After an initial attempt with an overly complicated enterprise solution proved to be a poor fit, they discovered Xima Software through a recommendation. They needed a more viable and scalable phone system that was also cost-effective.

Xima Software provided Sansio with a customizable and intuitive contact center solution featuring historical reporting, call recording, and real-time displays for monitoring agent statistics. The implementation allowed Sansio to stay within their budget while gaining the quality reporting and recording tools they needed. As a result, Sansio now effortlessly manages its teams with transparent statistical displays and feels confident in the solution provided by Xima Software.

Sansio

Heather Miller

Senior Support Manager