Case Study: Privia Medical Group improves patient communication and call management with Xima Software

Privia Medical Group - Customer Case Study

Privia Medical Group, a physician-led multi-specialty medical group, sought to enhance its patient-provider relationships by improving its communication and customer service technology. To address this challenge, the organization turned to Xima Software and implemented their Xima CCaaS solution.

Xima Software provided a comprehensive contact center solution that introduced multi-channel communication, intelligent skills-based routing, and real-time analytics. The implementation streamlined appointment scheduling, enabled remote agent management, and provided real-time performance reporting through wallboards and alerts. As a result, Privia Medical Group was equipped with the tools to significantly improve the customer experience and deliver on its promise of excellent service.

Privia Medical Group

Michelle Spence

Chief Operating Officer