Case Study: Hatco Corporation eliminates call quality issues with Xima CCaaS

Hatco Corporation eliminates call quality issues with Xima Software in 90 days

Hatco Corporation, a multi-entity organization, faced significant challenges with its previous NICE contact center deployment. The company suffered from persistent call quality issues like dead air, unresponsive vendor support, and an inflexible platform that prevented its team from making independent configuration changes. These operational risks prompted Hatco to seek a new, reliable solution from vendor Xima Software.

By implementing Xima CCaaS integrated with RingCentral, Hatco immediately eliminated call quality complaints. The solution provided an intuitive platform that gave the team full self-service control over configurations and reporting, backed by same-day support response times. The measurable impact for Xima Software included handling over 22,000 calls in 90 days with zero quality issues, while Hatco seamlessly onboarded new sites and launched web chat with minimal disruption.

Hatco Corporation