Case Study: Tulane University achieves faster document processing and major cost savings with Xerox DocuShare

Tulane University - Customer Case Study

Tulane University faced major disruption after Hurricane Katrina, needing to rebuild operations and do more with fewer resources. Its Document Services Center supported 11,000 students and 4,000 faculty/staff while the Accounts Payable team processed about 200,000 requests a year and spent roughly 80% of its time managing paper-based information. To modernize document management and speed recovery, Tulane turned to Xerox DocuShare and its content-management capabilities.

Xerox DocuShare was enhanced with universal print drivers, distributed scanning and an eForms workflow (using Cardiff Liquid Office integrations) rolled out across Document Services, AP and Academic Advising. The deployment cut support-call time by 25–30% and made 95% of jobs faster; AP realized an initial estimated $80,000 in savings and ongoing savings equal to one staff position, with 1,500–2,000 document sets scanned weekly and 60% of AP forms processing expected to be automated. Advisors regained time for students, documents became retrievable within a minute, and digital records aided Tulane’s FEMA and insurance relief efforts — all delivered through Xerox DocuShare.

Tulane University