Case Study: Pennsylvania Department of Human Services achieves faster, more secure claims processing with Xerox DocuShare

Pennsylvania Department of Human Services reduces claims processing time by 90% with Xerox DocuShare

The Pennsylvania Department of Human Services, a large state agency serving nearly a third of the state's citizens, was burdened by inefficient and insecure paper-based processes. These processes for handling correspondence, claims, and forms were costly, time-consuming, and posed a significant security risk for the vast amounts of personally identifiable information they managed. To address this, the agency turned to vendor Xerox for a solution using their DocuShare product.

Xerox implemented DocuShare as an enterprise content management system to automate workflows and digitize documents. The solution served as a secure, searchable digital filing cabinet for three million documents, enabling instant access for 13,000 users. The measurable results were substantial: processing time for 78,000 annual claims was reduced by 90%, saving 80 staff hours per month. The agency also saved hundreds of thousands of dollars by digitizing forms, eliminated 17 file cabinets for a single project, and significantly improved data security and audit preparedness.

Pennsylvania Department of Human Services