Case Study: White Memorial Medical Center achieves improved patient care and reduced costs with Xerox DocuShare

How Xerox Helped a Community-Focused Los Angeles Hospital Digitize Its Records and Improve Patient Care

White Memorial Medical Center, a not-for-profit teaching hospital in downtown Los Angeles, faced slow, unreliable paper-based administrative and clinical records, complex document flows across departments, and strict regulatory requirements for tracking who accessed patient information. To address these challenges they partnered with Xerox DocuShare, deploying the Xerox DocuShare content management platform alongside Xerox multifunction printers and workflow connectors to their medical records and pharmacy systems.

Xerox DocuShare delivered a customized, integrated solution that scanned and indexed thousands of pages into a single, secure patient record, automated processes such as billing, admitting and pharmacy order processing, and provided detailed access tracking for compliance. The result was faster, more secure access to information, automation that enabled pharmacy decentralization with real-time order visibility, and measurable efficiency gains that freed staff time and resources to focus on patient care.

White Memorial Medical Center

Mara Bryant

Associate Vice President