Case Study: Fairfield Chair Company achieves rapid digital transformation and instant access to nearly 500,000 pages with Xerox DocuShare

How Xerox® DocuShare® Helped a 99-Year-Old Furniture Maker Digitize 500,000 Documents

Fairfield Chair Company, a nearly 500-employee, family‑owned furniture manufacturer in Lenoir, NC, faced an office full of filing cabinets, slow file retrieval, limited security and a goal to digitize at least 60% of operations in two years. To meet needs for fast capture, integration with existing scanners and better access controls, they chose Xerox DocuShare (Enterprise Capture) with ABBYY OCR and new Xerox AltaLink/WorkCentre multifunction printers.

Xerox DocuShare, deployed with ABBYY capture and Xerox professional services, enabled six departments to go digital, delivering searchable PDFs and instant access by customer, invoice or frame number. The program digitized nearly 500,000 pages, eliminated 180 file cabinets, reclaimed up to 40% of central office space, replaced about 50 personal printers, cut print costs 35–40%, sped customer response times, and improved security and on‑site backups—demonstrating measurable operational and sustainability gains from the Xerox DocuShare implementation.

Fairfield Chair Company

John Thomson

Director of Information Technology