Case Study: Healthcare Trade Union achieves faster document access and 30% cost savings with Xerox Digital Hub

Xerox helps a healthcare trade union meet its company-wide digital strategy by reducing paper dependency

Xerox Corporation worked with Healthcare Trade Union, a healthcare organization representing registered nurses and allied health professionals, to support its company-wide digital strategy and reduce paper dependency. The union faced a major records challenge, with more than 1,500 boxes of paper stored onsite and offsite, slow access to critical documents, and growing concern about disaster recovery after recent floods.

Xerox Corporation implemented a document digitalization and records management solution through its Xerox Digital Hub in Toronto, using document imaging consulting, Lean Six Sigma resources, and secure chain-of-custody processes. The project processed over 3 million images, cut records management costs by more than 30%, and reduced document retrieval time from up to 10 business days to seconds, while improving security, searchability, and user satisfaction.