Case Study: World’s Leading Carton Packaging and Filling Machine Manufacturer streamlines document management with Xerox and Nuance eCopy ShareScan

World’s Leading Manufacturer of Carton Packaging and Filling Machines - Customer Case Study

Xerox Corporation helped a world-leading manufacturer of carton packaging and filling machines address the growing volume of maintenance, service, and safety documents created in its highly regulated food packaging environment. The customer needed a more efficient way to manage, secure, archive, and scan paper records directly into existing business systems without disrupting staff or requiring extensive training.

Using Xerox multifunction devices with Nuance eCopy ShareScan and the eCopy connector for EMC Documentum, Xerox Corporation enabled simple one-button scanning into SAP and other document management systems. The result was faster filing and retrieval of reports, automatic allocation to the correct service contracts, and improved document control, with records archived for up to five years; the success of the solution also led the customer to plan broader deployment across other departments and European branches.