Case Study: Washington State Department of Natural Resources cuts print costs with Xerox Managed Print Services

Washington State Department of Natural Resources - Customer Case Study

The Washington State Department of Natural Resources (DNR), responsible for managing millions of acres across 40+ sites, was struggling with a sprawling, decentralized print environment. With more than 471 printers from a dozen-plus vendors and no centralized visibility into print operations, the agency faced connectivity, support, and administrative challenges. Xerox Corporation was brought in to help through Managed Print Services (MPS).

Xerox Corporation implemented a centralized MPS program covering printers, supplies, maintenance, and help desk support, while replacing outdated devices with standardized Xerox multifunction printers. The result was a nearly 60% reduction in the fleet, a 40% drop in cost per page, streamlined invoicing and support, improved visibility into print usage and uptime, and stronger document security with Secure Print. Xerox also helped reduce environmental impact, including a 36% cut in CO2 emissions.

Washington State Department of Natural Resources

Steve Young

CIO