Case Study: Vitogaz France streamlines customer service with Xerox DocuShare

Vitogaz France streamlines customer access in 3 clicks with Xerox DocuShare

Vitogaz France, an independent distributor of liquefied petroleum gases and a subsidiary of the Rubis Group, faced a significant challenge in managing vast quantities of paper-based customer contracts. Storing documents in physical archives made retrieving information for customer service requests slow and inefficient, risking lost files and poor client responsiveness. To address this, they turned to Xerox and implemented its DocuShare enterprise content management platform.

Xerox, along with its integration partner AbilDoc, provided a turnkey solution that interfaced DocuShare with Vitogaz's existing ERP system. This digital transformation streamlined processes, freed up physical space, and allowed customer service agents to access any client file in just three clicks. The solution drastically improved response times and strengthened the customer relationship, with Vitogaz reporting high satisfaction with both the Xerox product and the implementation.

Vitogaz France