Case Study: Telecom Egypt improves cash flow and service with Xerox Corporation

Telecom Egypt - Customer Case Study

Telecom Egypt, the country’s fixed-line provider, faced serious cash flow and customer-service challenges because it had no billing system, an out-of-date subscriber database, and slow, manual work order processes. Xerox Corporation stepped in with document and print services, including DocuPrint 92C and DocuPrint 75 devices, to help modernize billing and communications.

Xerox Corporation implemented semi-centralized billing centers, print-on-demand contract generation, customized marketing inserts, and an automated work order process. The results included quarterly billing for more than 8 million customers, $12 million in annual overdraft savings, $4 million in annual savings from auto self-mailers, $1.7 million in added yearly revenue from new services, and an 80% improvement in installation turnaround time.

Telecom Egypt