Case Study: Non-Profit Social Services Agency achieves 30% document management cost savings with Xerox content management solution

Social Services Agency Gets Comprehensive CMS

Non-Profit Social Services Agency, a Canadian non-profit that helps people navigate a wide range of life challenges, needed a better way to manage client records as it prepared to relocate to smaller office space. The move would severely limit on-site document storage and increase the cost of keeping physical files in premium real estate. Xerox Corporation was brought in to help address the agency’s client record management challenges with a comprehensive content management system (CMS) strategy.

Xerox Corporation designed an end-to-end digital solution that included a CMS, a paper-document ingestion process, and a day-forward approach for capturing new documents directly from the agency’s offices. The project processed more than 1.5 million images, cut document management costs by 30%, eliminated the need to ship and store paper files in the new offices, and improved document retrieval productivity by 80%, helping reduce customer wait times and increase satisfaction.