Case Study: Major HR Consulting Company achieves faster, more cost-effective employee file access with Xerox document digitization

Major HR Consulting Company - Customer Case Study

Major HR Consulting Company, a human resources consulting firm, needed a better way to handle clients’ requests for employee file copies without giving up original active records. The labor-intensive, costly manual process was straining staff, so the company turned to Xerox Corporation for a digital storage and retrieval solution.

Xerox Corporation implemented a tailored digitization service through the Xerox Digital Hub, converting paper files into searchable “intelligent documents” with automatic indexing, security, and accessibility features. The result was a secure, quality-controlled archive that let the company deliver requested files faster and more cost effectively, improve customer satisfaction, and reduce manual file access work while maintaining document integrity under ISO/IEC 27001:2013 and ISO 9001:2008 controls.