Case Study: Major Consulting & Outsourcing Company achieves instant document access with Xerox Digital Hub

Major Consulting & Outsourcing Company - Customer Case Study

Major Consulting & Outsourcing Company, a North American consulting and outsourcing firm serving more than 21,000 clients and 5 million plan participants, needed a more cost-effective way to manage documents as it consolidated its Vancouver offices. Its existing process relied on hard-copy files spread across Canada, causing high retrieval costs and delays of up to one business week for critical customer benefit and compensation documents. Xerox Corporation was brought in to help address these document management challenges.

Xerox Corporation implemented a digitization solution using The Xerox Digital Hub to scan, index, and secure the company’s paper records, with logistics managed from source to shredding across Canada. The project transformed more than 500,000 images into intelligent documents, enabling instant access for employees and real-time use of information. As a result, Major Consulting & Outsourcing Company cut document management costs by 70%, reduced retrieval times by 80%, freed up office space, and improved security, control, and collaboration across the business.