Case Study: Leading Canadian Bank reduces records management costs with Xerox

Leading Canadian Bank - Customer Case Study

Leading Canadian Bank, one of Canada’s top five banks, needed to modernize its records management to support paperless processing, improve compliance, and reduce the high costs of managing millions of paper, microfilm, and digital records across nine facilities. The bank turned to Xerox Corporation for help with transforming its enterprise records management operations and accelerating the shift to a more efficient digital model.

Xerox Corporation implemented a centralized records management solution that combined imaging and records management technology, workflow re-engineering, standardized governance and retention rules, and on-site process expertise. The solution consolidated nine facilities into one, optimized about 80 workflows, and improved management of more than 26 million records, helping the bank cut costs by more than 20%, speed up request fulfillment, strengthen security and compliance, and improve customer service and decision-making.