Case Study: Large Department of Defense Command cuts print costs and complaints with Xerox Managed Print Services

Large Department of Defense Command - Customer Case Study

Large Department of Defense Command needed significant cost savings in administrative services while dealing with ongoing complaints about printers and supplies, with devices often down for weeks across 10 locations serving 900,000 users. Xerox Corporation stepped in with a Managed Print Services assessment to evaluate output devices, costs, and paper-based processes.

Xerox Corporation consolidated the command’s environment to fewer than 200 multifunction devices, printers, and wide-format devices, and assigned one associate to manage supplies and maintenance across all locations. The result was 50% savings after two years, about $1 million saved over the contract, one monthly invoice instead of many, less downtime, and improved productivity and predictability for printing costs.