Case Study: Groupama Banque improves customer service and security with Xerox Corporation

Improve Customer Service and Security

Groupama Banque, a banking and financial services customer in France, wanted to improve its relationship with customers and suppliers by speeding up incoming mail and invoice handling, simplifying document workflows, strengthening document security, and reducing filing costs. Xerox Corporation was brought in to help address these needs with digitization and document management services.

Xerox Corporation implemented a centrally managed digitization service for scanning, indexing, and distributing incoming mail and invoices, along with an access-controlled online document management system combining content and workflow management. The solution improved productivity and customer response times, made more than 2 million documents fully traceable, supported future growth, and reduced total costs.

Groupama Banque