Case Study: Citibank Bulgaria saves costs and paper with Xerox EDAS

Helping one of the world’s largest banks save time, money and the planet

Citibank Bulgaria, part of Citibank Inc., was growing rapidly and needed a better way to manage bank statement and excerpt delivery for its corporate clients. To improve customer service, reduce printing, and cut costs, the bank turned to Xerox Corporation for a more efficient and sustainable communications process, replacing a high-volume paper-based system that was printing 95,000 pages of statements per month.

Xerox Corporation implemented its e-Delivery & Archiving Solutions (EDAS), a web-based system that delivered account excerpts electronically, managed email and postal mailing lists, and securely archived documents with BlueOcean in compliance with legal requirements. The results included a 33% reduction in statement printing and delivery costs, lower paper/toner/energy use, streamlined workflows, faster access to statements, and improved customer satisfaction through richer, more timely account information.

Citibank Bulgaria

Stoino Baev

Head of Technology