Case Study: Grand Wailea Resort reduces printer downtime and costs with Xerox Managed Print Services

Grand Wailea Resort - Customer Case Study

Grand Wailea Resort, a 780-room family resort in Maui, was spending too much IT time and money on printer maintenance, troubleshooting, and ordering parts for a largely non-networked fleet of printers. With a small IT staff responsible for hundreds of computers and guest-room systems, the resort needed help reducing printer-related downtime and costs. Xerox Corporation’s Managed Print Services (MPS) was brought in to address the challenge.

Xerox Corporation centralized the resort’s printers into a managed network, enabling proactive monitoring, cost-per-click printing, and streamlined toner and maintenance support. The result was at least a 75 percent reduction in printer downtime, lower toner and shipping costs, and major time savings for IT—freeing the team to focus on guest service and core systems instead of fixing printers.

Grand Wailea Resort

Triscia Uehara

IT Manager