Case Study: Global Insurance Group in France achieves faster customer correspondence and 17% cost reduction with Xerox document management

Global Insurance Group in France - Customer Case Study

Global Insurance Group in France, an insurance company, wanted to become France’s favourite insurer by trebling turnover and doubling profits. To support that goal, the company needed to improve customer correspondence handling for letters, bank account authorizations, and claims. Xerox Corporation provided a document and business process management service to help streamline the process.

Xerox Corporation implemented management of incoming mail with flexible resources to handle fluctuating volumes and a service level commitment for more than 20,000 incoming documents per day. The solution covered receipt, sorting, preparation, error control, scanning, and automated export to back-office systems. The results included faster turnaround of customer correspondence, improved customer relationships and loyalty, better traceability and risk management, and a 17% cost reduction.