Case Study: French Insurance Group achieves €1.7m savings on digital mail management with Xerox Corporation

French Insurance Group - Customer Case Study

French Insurance Group, an insurance company in France, worked with Xerox Corporation to reduce the cost of processing incoming and outgoing customer documents while improving efficiency in a mail environment where volumes could fluctuate by up to 50% each month. The customer also needed stronger security for mailroom documents and a way to outsource print and reprographic services to streamline production and lower costs.

Xerox Corporation implemented digital mail management and print production optimization services, including sorting, scanning, and initial indexing of incoming mail, processing around 600,000 insurance forms annually, replacing printing devices, and adding automation, tracking, reporting, and disaster recovery. The result was €1.7 million in savings over the life of the contract, a 25% reduction in the cost of producing 20 million outgoing customer documents, improved productivity and production integrity, and the ability to handle peak mail volumes without adding resources.