Case Study: EMC reduces global print costs with Xerox Managed Print Services

EMC - Customer Case Study

EMC, the world’s largest provider of data storage systems, struggled to manage a rapidly growing global fleet of printers across about 400 locations. As the company expanded through organic growth and acquisitions, its IT team lacked visibility into devices, usage, support, and print-related costs, creating rising complexity and expense. EMC turned to Xerox Corporation for help with a global Managed Print Services (MPS) approach.

Xerox Corporation implemented a centralized MPS solution that standardized print devices, support, billing, and monitoring across more than 30 countries. The program cut print costs by 30% in the U.S., generating more than $7 million in annual savings, improved the employee-to-printer ratio from about 7:1 to 22:1, and enabled proactive handling of more than 65% of service calls. It also reduced energy use, waste, and paper consumption significantly, including conserving more than 20 billion BTUs and 15,000 trees in the U.S. alone.

EMC

Al Winzenried

Regional Manager, Support Services for the Americas